Quotes of the Day

A customer service apology is stronger with a personal touch.

Shep Hyken

Learning is not attained by chance, it must be sought for with ardor and attended to with diligence.

Abigail Adams

It’s more important to look at your compass rather than your clock.

Les Ollila

Never underestimate the power of a kind word or deed.

Unknown

You make more friends by becoming interested in other people than by trying to interest other people in yourself.

Dale Carnegie

The only person you are destined to become is the person you decide to be.

Ralph Waldo Emerson

Never be afraid to try something new. Remember that a lone amateur built the Ark. A large group of professionals built the Titanic.

Dave Barry

The internal customer experience determines the external customer experience.

Shep Hyken

The internal customer experience determines the external customer experience.

Shep Hyken

Life is a long lesson in humility.

James Barrie